Last Updated: 9 February 2026

These Terms and Conditions govern your use of helensterling.com (the “Site”) and any services provided by Helen Sterling (“I”, “me”, “my”, or “we”). By accessing this Site or engaging my services, you agree to be bound by these Terms. If you do not agree, you must discontinue use of the Site immediately.

1. AGREEMENT TO TERMS

By accessing the Site, you confirm that you have read, understood, and agreed to these Terms and Conditions. I reserve the right to update or amend these Terms at any time. Changes will be effective immediately upon posting, and the “Last Updated” date will reflect the most recent version. Your continued use of the Site constitutes acceptance of those changes.

2. INTELLECTUAL PROPERTY RIGHTS

Unless otherwise stated, all content on this Site, including text, graphics, images, video, audio, downloads, frameworks, methodologies, tools, presentations, and branding (collectively, the “Content”), is owned by or licensed to Helen Sterling and is protected by copyright, trademark, and intellectual property laws.

You may view, download, and print content for personal and internal business use only. You may not copy, reproduce, distribute, modify, sell, license, or exploit any Content without prior written permission.

Proprietary Material
Any frameworks, concepts, tools, or methodologies referenced on this Site or delivered during keynotes, workshops, or events are proprietary and confidential. Recording, repurposing, teaching, training, or commercial use of this material without express written consent is strictly prohibited.

3. PROFESSIONAL SERVICES AND BOOKINGS

These terms apply to keynote speeches, workshops, consulting, and related professional services.

Booking Confirmation
A booking is confirmed once written acceptance has been provided by the Client, whether by email or signed agreement. Once confirmed, these Terms form part of the contractual agreement.

Fees and Payment
All fees are payable in Pounds Sterling (GBP) via BACS transfer unless otherwise agreed. The Client is responsible for any bank charges, currency conversion fees, or international transfer costs.

A non-refundable deposit is required to secure the booking date. The remaining balance must be paid in cleared funds no later than seven working days before the event.

Late Payment
Late payments may incur a late fee of £50 per day until payment is received in full. I reserve the right to withhold services if payment terms are not met.

4. CANCELLATION AND POSTPONEMENT

If the Client cancels an event, written notice must be provided immediately. The following cancellation fees apply:

• More than 60 days before the event: deposit forfeited plus any non-refundable expenses
• 30 to 59 days before the event: 25 percent of the total fee plus expenses
• 15 to 29 days before the event: 50 percent of the total fee plus expenses
• Less than 15 days before the event: 100 percent of the total fee plus expenses

All cancellation fees are payable within five working days.

Postponement
Where possible, a postponed event may be rescheduled within twelve months, subject to availability. Deposits may be transferred once only. Additional costs may apply.

5. TRAVEL, ACCOMMODATION, AND FORCE MAJEURE

The Client is responsible for agreed travel, accommodation, and subsistence costs. Any changes to travel arrangements must be approved in advance.

I shall not be liable for failure or delay in performance due to circumstances beyond reasonable control, including illness, acts of God, travel disruption, government restrictions, or other force majeure events. In such cases, reasonable efforts will be made to reschedule.

6. DISCLAIMERS AND LIMITATION OF LIABILITY

The Site and services are provided on an “as is” and “as available” basis.

No Professional Advice
Content provided through the Site, presentations, or events is for informational and educational purposes only and does not constitute legal, financial, medical, or professional advice. You are solely responsible for your decisions and outcomes.

No Guarantees
Any examples, case studies, or forward-looking statements are illustrative only and do not guarantee specific results.

Limitation of Liability
To the fullest extent permitted by law, my total liability for any claim shall not exceed the fees paid by you for the specific service giving rise to the claim.

7. PROHIBITED USE

You agree not to:

• Use the Site for unlawful or unauthorized purposes
• Attempt to gain unauthorised access to systems or data
• Copy or scrape Site content for commercial use
• Misrepresent your affiliation with Helen Sterling
• Interfere with the Site’s security or functionality

8. RECORDING, MEDIA, AND SUBMISSIONS

Recording
Audio or video recording of events is prohibited unless expressly agreed in writing through a signed media release.

Submissions
Any ideas, feedback, testimonials, or suggestions submitted by you may be used by me for lawful business purposes, including marketing, without obligation or compensation.

9. THIRD-PARTY LINKS

The Site may contain links to third-party websites. I am not responsible for the content, accuracy, or policies of third-party sites, and access is at your own risk.

10. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of England and Wales.

Both parties agree to attempt informal resolution for at least thirty days before pursuing formal action. Any unresolved dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. SEVERABILITY AND ENTIRE AGREEMENT

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force. These Terms constitute the entire agreement between you and Helen Sterling regarding use of the Site and services.

12. CONTACT DETAILS

For questions regarding these Terms or services, please contact:

Helen Sterling
Nottingham, United Kingdom
Email: helen@helensterling.com